Privacy Policy

This Privacy Policy explains how SHOPGEMS (GSTIN 07AKQPG3918F1Z3), operating the website shopgems.online ("ShopGems Online", "we", "us"), collects, uses and safeguards your personal information. By using this website you consent to the practices described below.

Information we collect: (a) contact information you provide voluntarily — name, email, phone number, shipping and billing address, GSTIN and company name; (b) order and transaction information — items purchased, invoice details, payment status; (c) technical information collected automatically — IP address, browser type, device type, pages viewed, referring URL and approximate location derived from IP.

How we use your information: to process and deliver your orders, issue GST invoices, provide customer support, send order updates over email / SMS / WhatsApp, prevent fraud, comply with legal obligations, and (with your consent) send occasional product updates. We do not sell, rent or trade your personal information.

Payment information: card and bank details are collected and processed directly by PCI-DSS compliant payment gateways (such as Razorpay). We do not see or store full card numbers, CVVs or netbanking credentials on our servers.

Cookies and tracking: we use first-party cookies to keep you logged in, remember cart contents and remember your preferences. We use third-party analytics cookies (such as Google Analytics) to understand aggregate usage patterns. You can disable cookies in your browser settings; some site features may not work correctly if you do.

Advertising: this site may display advertisements delivered by third-party ad networks including Google AdSense. Google and other vendors use cookies to serve ads based on your prior visits to this and other websites. You may opt out of personalised advertising by visiting https://www.google.com/settings/ads or https://www.aboutads.info/choices.

Data sharing: we share your data only with (a) courier partners for delivery, (b) payment gateways for transaction processing, (c) statutory authorities where required by law, and (d) service providers under confidentiality obligations. We do not share your data with marketers.

Data retention: order and invoice data is retained for at least eight (8) years as required by the Indian Companies Act and GST law. Marketing-related data is retained until you opt out.

Your rights: you may request access to, correction of, or deletion of your personal data by writing to privacy@shopgems.online. We will action verified requests within 30 days, subject to statutory retention obligations.

Children: this website is not directed at children under 18 and we do not knowingly collect data from minors.

Security: we use TLS encryption in transit and access-controlled infrastructure at rest. No system is 100% secure and we cannot guarantee absolute security.

Changes to this policy: we may update this policy from time to time. The latest version is always available on this page and is effective immediately upon posting.

Contact: for any privacy-related question write to privacy@shopgems.online or SHOPGEMS, Building No. 135, Basement, Street No. 54T, Molarband, South Delhi, New Delhi 110044.