Shipping Policy

ShopGems Online (operated by SHOPGEMS, GSTIN 07AKQPG3918F1Z3) ships across India and to select international destinations using trusted courier partners including DTDC, Delhivery, Blue Dart, India Post and DHL.

Order confirmation and processing: orders placed before 3 PM IST on a working day are typically processed the same day. Orders placed after 3 PM or on Sundays / public holidays are processed the next working day.

Dispatch timelines: in-stock products ship within 1-2 business days of payment confirmation. Made-to-order, bundled or configured items (e.g. Aadhaar enrolment kits with pre-installed software) may take 3-5 business days.

Delivery timelines within India: metros 2-4 business days, Tier-II cities 3-6 business days, remote pin codes and North-East 5-9 business days.

International delivery: 7-21 business days depending on destination and customs clearance. Import duties, VAT and customs charges are the buyer's responsibility and are collected directly by the courier at delivery.

Shipping charges: displayed at checkout based on weight, dimensions and destination. Orders above the threshold shown at checkout may qualify for free standard shipping.

Tracking: an AWB (tracking) number is emailed and WhatsApp'd to the customer within 24 hours of dispatch. You may also contact sales@shopgems.online or +91 79820 66519 for tracking assistance.

Undeliverable / RTO shipments: if an order is returned to us due to incorrect address, refusal to accept, or repeated failed delivery attempts, a re-shipping fee will apply before it is despatched again.

Damaged in transit: report any transit damage within 48 hours of delivery with unboxing photos / video to sales@shopgems.online so we can raise a claim with the courier.

For bulk / project orders please contact sales@shopgems.online for dedicated logistics and delivery scheduling.